Frequently Asked Questions
🏪 About Metaloons
1. What is Metaloons?
Metaloons is a premium online destination for authentic diecast models, scale replicas, and collectibles. We cater to collectors who value craftsmanship, precision, and rarity.
2. Are all your products genuine?
Absolutely. Every item is 100% original and sourced directly from trusted brands and official distributors.
3. Do you offer limited editions or pre-orders?
Yes! We frequently feature limited-edition and exclusive pre-order models. Subscribe to our newsletter or follow us on social media to stay updated.
🛒 Ordering & Payment
4. How do I place an order?
Simply browse our collection, add your desired models to the cart, and proceed to checkout using our secure payment gateway.
5. What payment methods do you accept?
We accept major credit/debit cards, UPI, PayPal, and other secure online payment options.
6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled only before they are shipped.
Once dispatched, cancellations are not possible. Please contact support@metaloons.com
promptly if you need assistance.
🚚 Shipping & Delivery
7. How long does delivery take?
Domestic Orders (within the USA): 5–10 business days.
International Orders: 10–20 business days, depending on customs.
8. How can I track my order?
Once shipped, you’ll receive a tracking number and courier details via email.
You can also track your order through your Metaloons account dashboard.
9. Do you offer international shipping?
Yes. We ship worldwide. International buyers are responsible for any customs duties or import taxes applicable in their country.
💰 Returns, Refunds & Replacements
10. What is your return policy?
Returns are accepted only with a clear unboxing video and within 7 days of purchase. Products must be unused and in their original packaging.
11. Who pays for return shipping?
Return shipping charges are borne by the customer.
12. How do I request a refund?
Email supoort@metaloons.com
with your order number and unboxing video. After verification, refunds are processed within 7–10 business days.
13. What if my product arrives damaged?
If the product is damaged in transit, please share an unboxing video and contact us within 48 hours of delivery.
We’ll offer a replacement or refund based on verification.
🧾 Account & Support
14. Do I need an account to place an order?
You can checkout as a guest, but creating an account lets you track orders, view history, and save preferences.
15. How can I contact Metaloons?
📧 support@metaloons.com
🕒 Monday–Friday, 10 AM – 7 PM (local time)
16. Do you offer bulk or corporate orders?
Yes, for wholesale or bulk purchases, contact us at sales@metaloons.com
with your requirements.
